Frequently Asked Questions
Choose a category:
How much do you charge for support and consulting?
Between R420 and R660 per hour or part thereof (to the nearest 15min). We also charge a traveling fee of R4/km.
What products do you support?
All Sage and related products including Pastel Xpress Start-Up, Pastel Xpress, Pastel Partner, Pastel Payroll, Sage Intelligence, Sage One Accounting, Sage One Invoicing, Sage One Payroll, Sage Pay, Sage Online Tools, IronTree Backups, Panda Systems Management and Panda Security. We also support Palladium and Salesforce.
Can you install my product for me?
Yes, we are Certified Product Installers
Can you assist me with my year end?
Yes. We offer courses on this. We can also do the process for you.
I'm getting an error code. Can you help?
Yes. Take note of the error code and give us a call.
I need to get automatic excel reports from Pastel. Can you help me with this?
Yes - using Sage Intelligence reporting
Can you provide remote support?
Yes - we use TeamViewer which is safe and secure
Can you come to my office?
Do you have Sage Certified Trainers?
Yes - we are also a Authorised Training Centre
Are all of your certificates up-to-date
Yes - we renew our certifications every year.